At WEB LLUMINITY Technologies Pvt. Ltd., we are committed to delivering high-quality digital services and solutions. We strive to ensure that our clients are satisfied with the work we deliver. However, due to the nature of our services, we maintain the following refund policy:

1. General Policy

As a service-based business offering customized software, website development, consulting, and digital solutions, refunds are generally not provided once the service has been initiated, delivered, or accessed. We strongly recommend that you review project details, proposals, and agreements carefully before making a payment.

2. Eligibility for Refunds

Refunds may only be considered under the following conditions:

• The project has not been started, and no resources have been allocated.
• A clear written request for cancellation is submitted within 3 days of the initial payment.
• The scope of the project has not been fully or partially delivered.

If any work has been delivered or resources have been spent (e.g., consultation, research, development hours), partial refunds may be offered at the sole discretion of WEB LLUMINITY Technologies Pvt. Ltd., after deducting applicable charges.

3. Non-Refundable Items

The following are strictly non-refundable:

• Domain name registration fees
• Web hosting fees
• Digital products or downloadable content
• Monthly subscription or retainer services already rendered
• Services completed as per the agreed project milestones

4. Project Cancellation by Client

If you (the client) choose to terminate a project before completion:

• You will be billed for all work completed up to the point of cancellation.
• No refund will be issued for completed milestones or tasks.
• Any advance or milestone payments already made are non-refundable unless otherwise agreed.

5. Project Cancellation by Company

If WEB LLUMINITY Technologies Pvt. Ltd. is unable to complete the project due to internal reasons (e.g., technical feasibility or resource unavailability), we will:

• Notify you immediately.
• Offer a partial or full refund, depending on the stage of the project and services already delivered.

6. Disputes and Chargebacks

We encourage all clients to resolve concerns or dissatisfaction with our services by contacting us directly at info@lluminity.com before initiating any chargebacks or payment disputes. Unwarranted chargebacks may result in:

• Suspension of services
• Legal proceedings
• Reporting to credit agencies or payment processors

7. Contact for Refunds

If you believe you are eligible for a refund, please contact us with your full name, order/invoice number, and reason for the refund request at: Email: info@lluminity.com
Phone: +91 8984097445 All requests will be reviewed within 5–7 business days, and you will be notified of the outcome via email.

8. Policy Updates

We reserve the right to modify or update this Refund Policy at any time. All changes will be posted on this page with the updated effective date. Continued use of our services after such changes constitutes your acceptance of the revised policy.